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Teacher Support Center

How can we help you today?

Popular Topics

Accounts and Passwords

Ask your supervisor or mentor for the contact information for your School Operations Manager.

Teacher Training

If you have questions about live or asynchronous training submit a ticket at k12traininghelp.com

Hardware and Software

K12 Managed Public Schools
—or—
K12 Private Schools

Curriculum Feedback

Please submit feedback from within your course on the platform.

All Topics

SYSTEMS

If you need help with…

Contacts for Teachers

How to use Class Connect, (Blackboard Collaborate/Newrow), Class Connect Scheduler, Online School (OLS) or Total View (TVS)

K12 Talent Development and Community k12traininghelp.com

Online School and Online Middle and High School (functionality, policy, or questions)

School's Training Point of Contact

Accounts and passwords (teacher or admin)

K12 Managed Public Schools:
School Operations Manager

K12 Private Schools:
Account Access Request Form: forms.office.com

To Update or Change password for K12 Email account, visit
password.k12.com/showLogin.cc

Teacher/staff accounts, teaching assignments, or course setup questions

Lead or department head and/or School Operations Manager

Resolve a problem with Class Connect (Blackboard Collaborate/Newrow), Class Connect Scheduler, Online School (OLS), Online Middle and High School and TotalView (TVS)

K12 Managed Public Schools:
Lead or department head and/or School Operations Manager

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case

SOFTWARE AND HARDWARE

If you need help with…

Contacts for Teachers

Technology hardware (phone, computer, etc.) or installed software

K12 Managed Public Schools:
National HelpDesk: K12RIT.COM

K12 Private Schools:
K12CIT.COM

Materials (teacher or student)

School Operations Manager

O365 / Microsoft Office Setup and Support

K12 Managed Public Schools:
National HelpDesk: K12RIT.COM

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case

SharePoint

School's SharePoint point of contact

TRAINING AND SUPPORT

If you need help with…

Contacts for Teachers

Teacher reference courses

K12 Managed Public Schools:
School Operations Manager

K12 Private Schools:
Account Access Request Form: forms.office.com

Teacher training & professional development

School's training point of contact and/or k12training.com

Teacher Helpdesk and Support

Catalog of On-Demand Resources

K12 Talent Development and Community

School's training point of contact, lead, mentor, department head and/or k12traininghelp.com

Student enrollment and/or placement questions

Lead or department head and/or intake or enrollment

CURRICULUM

If you need help with…

Contacts for Teachers

Curriculum Feedback, including suggestions, recommendations, or errors and omissions

Submit feedback using the course feedback area within the course

AP courses, including testing and preparation

AP coordinator and/or lead or department head

Stride, NWEA, iReady, USATestprep, DIBELS, STAR360

School's Point of Contact, Lead or Department Head

EMAIL

If you need help with…

Contacts for Teachers

School email (set up, passwords, etc.)

K12 Managed Public Schools:
National HelpDesk: K12RIT.COM

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case

K12.com email (problems with or access)

K12RIT.com

OTHER

If you need help with…

Contacts for Teachers

K12 Human Resources (HR)

For assistance, please submit a ticket to the HR Shared Services Team.
If you wish to speak directly to an HR Representative, please call 855-512-4748.

iExpense

iexpensehelp@k12.com

EBS

ebs.k12.com

NetSuite

netsuite.k12.com

Support for K12 students and learning coaches.

Customer Care

866.K12.CARE (866.512.2273)
help.k12.com

Family support for: Online School platforms, courses, materials, technical troubleshooting, Class Connect, headset/mic and other peripherals, school email and order status assistance.

Student Enrollment

Parent Portal
parentportal.k12.com

K12 National Clubs

clubs@k12.com

Learning Coach University

lcu@k12.com

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