Popular Topics
Accounts and Passwords
Ask your supervisor or mentor for the contact information for your School Operations Manager.
Teacher Training
If you have questions about live or asynchronous training submit a ticket at k12traininghelp.com
Hardware and Software
Curriculum Feedback
Please submit feedback from within your course on the platform.
All Topics
SYSTEMS
If you need help with…
Contacts for Teachers
How to use Class Connect, (Blackboard Collaborate/Newrow), Class Connect Scheduler, Online School (OLS) or Total View (TVS)
K12 Talent Development and Community k12traininghelp.com
Online School and Online Middle and High School (functionality, policy, or questions)
School's Training Point of Contact
Accounts and passwords (teacher or admin)
K12 Managed Public Schools:
School Operations Manager
K12 Private Schools:
Account Access Request Form: forms.office.com
To Update or Change password for K12 Email account, visit
password.k12.com/showLogin.cc
Teacher/staff accounts, teaching assignments, or course setup questions
Lead or department head and/or School Operations Manager
Resolve a problem with Class Connect (Blackboard Collaborate/Newrow), Class Connect Scheduler, Online School (OLS), Online Middle and High School and TotalView (TVS)
K12 Managed Public Schools:
Lead or department head and/or School Operations Manager
K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
SOFTWARE AND HARDWARE
If you need help with…
Contacts for Teachers
Technology hardware (phone, computer, etc.) or installed software
K12 Managed Public Schools:
National HelpDesk: K12RIT.COM
K12 Private Schools:
K12CIT.COM
Materials (teacher or student)
School Operations Manager
O365 / Microsoft Office Setup and Support
K12 Managed Public Schools:
National HelpDesk: K12RIT.COM
K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
SharePoint
School's SharePoint point of contact
TRAINING AND SUPPORT
If you need help with…
Contacts for Teachers
Teacher reference courses
K12 Managed Public Schools:
School Operations Manager
K12 Private Schools:
Account Access Request Form: forms.office.com
Teacher training & professional development
School's training point of contact and/or k12training.com
Teacher Helpdesk and Support
K12 Talent Development and Community
School's training point of contact, lead, mentor, department head and/or k12traininghelp.com
Student enrollment and/or placement questions
Lead or department head and/or intake or enrollment
CURRICULUM
If you need help with…
Contacts for Teachers
Curriculum Feedback, including suggestions, recommendations, or errors and omissions
Submit feedback using the course feedback area within the course
AP courses, including testing and preparation
AP coordinator and/or lead or department head
Stride, NWEA, iReady, USATestprep, DIBELS, STAR360
School's Point of Contact, Lead or Department Head
If you need help with…
Contacts for Teachers
School email (set up, passwords, etc.)
K12 Managed Public Schools:
National HelpDesk: K12RIT.COM
K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
K12.com email (problems with or access)
OTHER
If you need help with…
Contacts for Teachers
K12 Human Resources (HR)
For assistance, please submit a ticket to the HR Shared Services Team.
If you wish to speak directly to an HR Representative, please call 855-512-4748.
iExpense
EBS
NetSuite
Support for K12 students and learning coaches.
Customer Care
866.K12.CARE (866.512.2273)
help.k12.com
Student Enrollment
Parent Portal
parentportal.k12.com
