How can we help you today?

All Topics

Systems
If you need help with… Contacts for Teachers
How to use Class Connect, (Blackboard Collaborate), Class Connect Scheduler, Online School (OLS) or Total View (TVS) K12 Teach360
k12traininghelp.com
Online School and Online Middle and High School (functionality, policy, or questions) School's Super User
Accounts and passwords (teacher or admin) K12 Managed Public Schools:
School Operations Manager

K12 Private Schools:
Account Access Request Form: forms.office.com

To Update or Change password for K12 Email account, visit
password.k12.com/showLogin.cc
Teacher/staff accounts, teaching assignments, or course setup questions Lead or department head and/or School Operations Manager
Resolve a problem with Class Connect (Blackboard Collaborate), Class Connect Scheduler, Online School (OLS), Online Middle and High School and TotalView (TVS) K12 Managed Public Schools:
Lead or department head and/or School Operations Manager

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
Software and Hardware
If you need help with… Contacts for Teachers
Technology hardware (phone, computer, etc.) or installed software K12 Managed Public Schools:
National HelpDesk: k12nationalhelpdesk.com

K12 Private Schools:
Service Now: servicedesk.k12.com/ess/
Materials (teacher or student) School Operations Manager
O365 / Microsoft Office Setup and Support K12 Managed Public Schools:
National HelpDesk: k12nationalhelpdesk.com

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
SharePoint School's SharePoint point of contact
Training and Support
If you need help with… Contacts for Teachers
Teacher reference courses K12 Managed Public Schools:
School Operations Manager

K12 Private Schools:
Account Access Request Form: forms.office.com
Teacher training & professional development School's training point of contact and/or k12training.com
K12 Teach360 School's training point of contact, lead, mentor, department head and/or k12traininghelp.com
Student enrollment and/or placement questions Lead or department head and/or intake or enrollment
Curriculum
If you need help with… Contacts for Teachers
Curriculum Feedback, including suggestions, recommendations, or errors and omissions Submit feedback using the course feedback area within the course
AP courses, including testing and preparation AP coordinator and/or lead or department head
Stride, NWEA, iReady, USATestprep, DIBELS, STAR360 School's Point of Contact, Lead or Department Head
Email
If you need help with… Contacts for Teachers
School email (set up, passwords, etc.) K12 Managed Public Schools:
National HelpDesk: k12nationalhelpdesk.com

K12 Private Schools:
Support Case: fueled.force.com/privateschools/s/support-case
K12.com email (problems with or access) servicedesk.k12.com
Other
If you need help with… Contacts for Teachers
K12 Human Resources (HR) 1.855.K12HR4U (512.4748)
8am-6pm EST
hr@k12.com
iExpense iexpensehelp@k12.com

Support for K12 students and learning coaches.

Customer Care

866.K12.CARE (866.512.2273)
help.k12.com

Student Enrollment

Parent Portal
parentportal.k12.com

K12 National Clubs

clubs@k12.com

Learning Coach University

lcu@k12.com